Phase One: Affected users will be handled on a case-by-case basis due to platform delays, and no action will be taken to reclaim the depegged assets purchased at a lower price

BlockBeats News, October 11th, Binance co-founder He Yi stated, "Thank you very much for your support. I reiterate our principle: Binance will properly handle issues related to the platform. Users who bought decoupled assets at a low price yesterday did so through staying up late to earn it, and we will not take back these assets. For financial management users involving these three types of decoupled packaged assets, we are handling them gradually. For trading users who suffered losses or liquidation due to platform delays, we will handle each case individually."

Some friends actively spread information about Binance's loss compensation, leading to a surge in inquiries. We have activated a customer service team that is still in training and arranged for cross-language translation, which easily leads to more backlog and issues. Once again, I emphasize: we do not compensate for individual transaction losses caused by price fluctuations or unrealized losses. Thank you for your support.